Shipping policy

SHIPPING POLICY

Thank you for shopping at Cushion Lab! We are dedicated to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME
• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification with tracking information once your order has shipped.

2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.

• Domestic Shipping (United States):
  - Standard Shipping (3-5 business days): $4.99 (Free on orders over $50)
  - Express Shipping (1-2 business days): $12.99

• International Shipping:
  - International Standard (7-14 business days): Calculated at checkout based on destination.

3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES
Cushion Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGED OR LOST PACKAGES
Cushion Lab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer.

7. CONTACT US
If you have any questions about our Shipping Policy, please reach out to us:
• Brand: Cushion Lab
• Email: a01083383210@gmail.com
• Address: 3356 Alhambra Blvd, Sacramento, CA 95814, United States